Terms and Conditions

Effective Date: 2025

1. Introduction

Welcome to WoSnap, an online store offering HVAC products and services. By accessing or using this website http://WoSnap.com.au, you agree to comply with and be bound by these Terms and Conditions (“Terms”). Please read them carefully before making any purchases or using our services.

2. Acceptance of Terms

By using our website and purchasing products, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with these Terms, you should refrain from using our website.

3. Products and Services

We provide HVAC products, including but not limited to air conditioners, heating units, ventilation systems, parts, and accessories. All products are subject to availability and may be modified or discontinued without prior notice.

4. Pricing and Payment

4.1 Pricing: All prices on the website are in Australian dollars and are exclusive of applicable taxes and shipping fees unless stated otherwise. Prices are subject to change at any time without notice.

4.2 Payment Methods: We accept credit/debit card payments at checkout. Payment is required at the time of purchase.

4.3 Order Confirmation: An order confirmation will be sent to your email once your order has been processed. This does not constitute a binding contract. We reserve the right to cancel orders due to inventory issues, pricing errors, or other unforeseen circumstances.

5. Shipping and Delivery

5.1 Shipping Charges: Shipping fees are calculated based on the delivery location and product size/weight. Shipping charges will be displayed during checkout.

5.2 Delivery Times: Estimated delivery times are provided at checkout and may vary depending on your location and product availability. We are not responsible for delays caused by third-party carriers.

5.3 Risk of Loss: The risk of loss or damage to the products passes to you upon delivery.

6. Returns and Refunds

6.1 Returns: We offer returns within 30 days of delivery for products that are unused, in their original packaging, and in resellable condition. Certain items, such as custom-made, may not be eligible for returns.

6.2 Refunds: Refunds will be issued to the original payment method upon receipt of the returned products and approval of the return.

6.3 Defective Products: If you receive a defective or damaged product, please contact us immediately, and we will arrange for a replacement or refund.

7. Warranty

Products sold on our website may come with a 12 month replacement warranty. The warranty terms and conditions start from the purchase date. This warranty does not cover physical damage or breakage due to misuse or using the products for what they were not intended for.

8. Privacy and Data Protection

Your privacy is important to us. By using our website, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review the Privacy Policy for more information.

9. Use of the Website

9.1 Account Registration: You may be required to create an account to make purchases. You agree to provide accurate, current, and complete information during the registration process and to update your information as necessary.

9.2 Prohibited Activities: You agree not to use the website for any unlawful or prohibited activities, including but not limited to:

• Engaging in fraudulent activities
• Disrupting the website’s functionality
• Uploading harmful or malicious content

9.3 Intellectual Property: All content on the website, including text, graphics, logos, images, and software, is the property of [Your Company Name] or its licensors and is protected by intellectual property laws.

10. Limitation of Liability

To the fullest extent permitted by law, WoSnap shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with your use of our products or services. Our total liability shall not exceed the amount you paid for the product or service that caused the damage.

11. Indemnity

You agree to indemnify and hold harmless WoSnap, its affiliates, employees, and agents from any claims, damages, or losses resulting from your violation of these Terms or misuse of our website.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the commonwealth of Australian. Any disputes arising out of or relating to these Terms shall be resolved through ACCC.

13. Changes to Terms

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page with the updated effective date. By continuing to use the website after such changes, you accept the updated Terms.

14. 30‑Day Money‑Back Guarantee

We stand by the quality of our products. If you are not completely satisfied with your purchase, simply return it within 30 days of the delivery date for a full refund of the purchase price, less any freight or shipping charges. Returned items must be in their original condition and packaging, along with proof of purchase. Refunds will be processed using the original payment method once the returned goods have been received and inspected.

15. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at:

sales@wosnap.com.au or via our website  https://wosnap.com.au